What do you need to know about consumer law?
Under consumer law, the claims you make about the goods or services you supply must not be misleading. And you must disclose all important information to your customers. Getting these things right means customers can make informed choices about the goods and services that they buy from your business. It also helps everyone to compete on a level playing field.
Remember, everyone — including your business — is a consumer because in one way or another we all buy goods and services.
And there's a lot you need to understand about your obligations and risks when dealing with your customers and suppliers. To save you time, check out the five most important things you need to know about consumer law. Of course, there's more, but these are a great start.
If you want to know more
We've created a useful set of video clips that take you through the various elements of the Fair Trading Act, giving examples of how the law works in practice. This is a great resource for your business as you can use the videos as part of a compliance programme for your staff. Watch An Evening with the Fair Trading Act and read our handy fact sheets.